Returns, Repairs & Exchanges

Bushbuck’s committed to providing you with the highest-quality product and service. We stand by everything we make, but if something isn’t working for you, let’s get it sorted.

Bushbuck has a 30-day returns and exchanges policy for goods that are returned in as-new condition with the original packaging. Click the button below to start the process.

Got something that needs fixing? Click here

FAQs

What is your return policy and how do I process a return?

We’re 100% committed to providing quality products to all our customers, which is why we back them up with a generous refund/return/repair policy. You have 30 days to decide if an item is right for you. We will refund any item(s) provided that you process your return within 30 days and the item(s) are in as-new condition, have not been damaged, soiled, washed, altered or worn, and all labels and tags are attached.

Click Returns & Exchange to start the returns process.

Please note: Bushbuck's order system is only for users that have purchased gear from this website.

If you have purchased Bushbuck items from Trade Me or Marketplace please email us with your reference numbers.

My product is out of the 12 month warranty period am i still covered?

Even if it’s outside the warranty period, we’ll do our best to get you sorted with a spare part or repair job, often at little to no cost. We want to make sure you’re always equipped for your next adventure.

What is your standard product warranty period?

You are covered against materials and workmanship for 12 months from the date of purchase under our product warranty.

Why do we need to see the product to do a formal assessment?

Our Christchurch based repairs team are experts in assessing defects and faults. On the rare occasion that an issue should arise with your Bushbuck product, they are the people best equipped to make a recommendation on how to address the issue and resolve it quickly.

We prefer to have our repairs department review all claims so that each is treated fairly and consistently. We apologise for any inconvenience this may cause you for being without your product for a period of time while it is assessed. It is necessary to ensure that you receive the best possible treatment and solution.

I've got waterproof zips on my jacket/pack, but water is still coming through. Is this covered under warranty?

Our PU-coated zips are water-resistant as opposed to fully waterproof. Water-resistant zips keep out most of the rain while remaining easy to operate, however if exposed to prolonged rain, moisture will come through. Fully waterproof zips are seam sealed to ensure they lock out all moisture.

When you are purchasing a garment or piece of equipment, check if the product is waterproof or water-resistant and look to see whether the zips are water-resistant or waterproof.

My zip doesn't close anymore, what do I do?

One of the most common issues one can run into is a zip slider that doesn't work properly. When the zip keeps splitting after trying to close it, it's time to have a look at the zip slider. Often a quick fix will solve the problem in no time.

Use a pair of pliers to gently squeeze the opening in the slider together (where the teeth go through) and see if the zip will close correctly now. Be careful not to squeeze too hard as this will prevent the slider from moving altogether and can damage the zip. Gently apply force to both sides evenly. Try a little first and put a bit more on if the teeth still don't come together.

This should prolong the zips function. If the slider fails again, contact sales@bushbuck.com arrange a replacement.

Does your warranty cover general wear and tear?

If a product is faulty it will be covered under our normal warranty. If the product has general wear and tear or it has been broken we’ll do our best to get you sorted with a spare part or repair job, often at little to no cost. We want to make sure you’re always equipped for your next adventure.