Once you have placed an order with Bushbuck you will receive an email confirming that your order has been received. This will include your unique order number, which you can use if you have any queries along the way.

The following are estimated processing and delivery times.

We make every effort to fulfill orders as quickly as possible. Please understand we are a team of humans, working with human hands, and human brains. We aren't perfect. 

Processing
Order processing takes place during normal business hours, Monday through Friday. please allow 1-2 days for processing. Orders received after 2PM will be begin being processed the following business day.

Shipping
We ship both domestically and to a select number of international destinations. Shipping times depend on your location in the NZ, Australia, USA, Canada, and the UK. If you live down the street from us in Christchurch, New Zealand you'll get it faster than if you live in Auckland. We use CourierPost for most orders nationally, but does not guarantee, 2-8 business days for delivery. International shipping is longer however we are currently using DHL for most international orders if it is a large order this is sometimes sent with NZ post. Our large items and roof tents are sent with Owens/Mainfreight in AU and NZ.

If a package can't be delivered due to an error entering your shipping address, Bushbuck is not responsible for any additional fees that may incur in order to reroute or reship the package.

You, the customer, are responsible for all taxes and duties (including GST/VAT) imposed by your country of residence or the country in which the package is shipped and received. More information on international shipping can be found in here.