Here's what you need to do, it's simple : )
If accepted we will advise a return address to send the item/s back for formal assessment and testing. Due to health & safety requirements we will not accept soiled and unwashed items. If a Soiled item is sent to us we will have to send it back.
We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, we may replace, credit or refund. Or we may repair it free of charge. For a minor fault or defect, we may repair it free of charge, or If it is not practical to repair it, we will replace it or offer a refund or credit at our discretion.