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Buy Now, Pay Later with Afterpay & Zip

Buy what you want now. Make your first payment today and the rest over six weeks. And best of all, there are no additional fees if you pay on time.

30 Day Returns & Exchanges

Complete peace of mind when buying online

See Returns Policy

FAQs

Do you have a question about Bushbuck? Search or scroll through our FAQ categories to find the answer. Have any further queries? Visit our contact page to get in touch and one of our team will be happy to answer your questions.

Select your location

Buy Now, Pay Later with Afterpay & Zip

30 Day Returns & Exchanges

Sign up to The Bushbuck Club

Exclusive Club Pricing

Best Price Credit

Earn Reward Points

Receipt Free Warranty

Join the Bushbuck Club

FAQs

Shopping

Products

Account

Loyalty Program

Shipping

Returns & Warranty

Privacy

Need help?

About

Select your location

Buy Now, Pay Later with Afterpay & Zip

30 Day Returns & Exchanges

Sign up to The Bushbuck Club

Exclusive Club Pricing

Best Price Credit

Earn Reward Points

Receipt Free Warranty

Join the Bushbuck Club

FAQs

Shopping

What payment methods does your store accept?

What is Afterpay & Zip?

Are you having an issue with your Afterpay or Zip account?

I am receiving a payment error message at the checkout, what do I do?

I need help with my voucher, what do I do?

Do you offer longer term finance?

Products

The product I want is out of stock, can I order an out of stock item and place it on back order?

Can I pre-order Bushbuck products?

How do I leave a review on a product?

Where are your products made?

Account

How do I sign up for an account?

How do I unsubscribe from your emails?

Will my information be distributed or sold to third parties?

Loyalty Program

How do I sign up to the Bushbuck Club?

What is the Bushbuck Club about? What are the benefits?

Is there any cost to join the Bushbuck Club?

How do I know what offers are available to me at any given time?

Do I need to open a new account to be part of the Bushbuck Club?

I can't use a discount code/gift card with items purchased at club price?

Shipping

What freight companies does Bushbuck use?

What is the usual timeframe for shipping?

Do you ship internationally?

Is there international tax, GST or tariffs on my order?

Do I receive tracking for my order?

My order tracking claims the package has been delivered, but I can't find it. What do I do?

Returns & Warranty

What is your return policy and how do I process a return?

What is your standard product warranty period?

Why do we need to see the product to do a formal assessment?

I've got waterproof zips on my jacket/pack, but water is still coming through. Is this covered under warranty?

My zip doesn't close anymore, what do I do?

Privacy

What do we do with your information?

Is purchasing online safe? What security measures are in place?

How do you get my consent?

Can you disclose my personal information?

Shopify Information

Third-party services

Cookies

Changes to this privacy policy

Additional rights under the GDPR