Our Promise
We stand by our gear 100%. Everything that carries the Bushbuck logo is engineered to perform in the world’s harshest conditions and last for ages. Our products come with a solid warranty that covers any issues with materials and workmanship. But we’ll always go above and beyond to help your Bushbuck gear perform and last longer. If your gear gets damaged, worn out, or stops performing how it’s meant to, just let us know. Even if it’s outside the warranty period, we’ll do our best to get you sorted with a spare part or repair job, often at little to no cost. We want to make sure you’re always equipped for your next adventure.
Warranty Claim Form
To start a warranty claim, please fill out the form below with your order number, clear photos/videos and a quick description of what has failed.
Warranty FAQs
What is your standard product warranty period?
What is your standard product warranty period?
You are covered against materials and workmanship for 12 months from the date of purchase under our product warranty.
Do I have to return items back clean?
Do I have to return items back clean?
Yes, Due to our health & safety requirements we will not accept soiled and unwashed items. Its not fair on our repairers & team. If a Soiled item is sent to us we will have to send it back or you will need to the pay the dry cleaning fee of $80.
What happens when my warranty claim has been accepted?
What happens when my warranty claim has been accepted?
If accepted our customer service team will advise a return address to send the item/s back for formal assessment and testing. After this we will advise the option if we repair, replace, credit or refund.
My product is out of the 12 month warranty period, am I still covered?
My product is out of the 12 month warranty period, am I still covered?
Even if it’s outside the warranty period, we’ll do our best to get you sorted with a spare part or repair job, often at little to no cost. We want to make sure you’re always equipped for your next adventure.
Does your warranty cover general wear and tear?
Does your warranty cover general wear and tear?
if a product is faulty it will be covered under our normal warranty. If the product has general wear and tear or it has been broken we’ll do our best to get you sorted with a spare part or repair job, often at little to no cost. We want to make sure you’re always equipped for your next adventure.
Why do we need to see the product to do a formal assessment?
Why do we need to see the product to do a formal assessment?
Our Christchurch based repairs team are experts in assessing defects and faults. On the rare occasion that an issue should arise with your Bushbuck product, they are the people best equipped to make a recommendation on how to address the issue and resolve it quickly.
We prefer to have our repairs department review all claims so that each is treated fairly and consistently. We apologize for any inconvenience this may cause you for being without your product for a period of time while it is assessed. It is necessary to ensure that you receive the best possible treatment and solution.