30 Day Returns & Exchanges
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Buy what you want now. Make your first payment today and the rest over six weeks. And best of all, there are no additional fees if you pay on time.
Once you have placed an order with Bushbuck you will receive an email confirming that your order has been received. This will include your unique order number, which you can use if you have any queries along the way.
The following are estimated processing and delivery times.
We make every effort to fulfill orders as quickly as possible. Please understand we are a team of humans, working with human hands, and human brains. We aren't perfect.
Order processing takes place during normal business hours, Monday through Friday. please allow 1-2 days for processing. Orders received after 2PM will be begin being processed the following business day.
We ship both domestically and to a select number of international destinations. Shipping times depend on your location in the NZ, Australia, USA, Canada, and the UK. If you live down the street from us in Christchurch, New Zealand you'll get it faster than if you live in Auckland. We use CourierPost for most orders nationally, but does not guarantee, 2-8 business days for delivery. International shipping is longer however we are currently using DHL for most international orders if it is a large order this is sometimes sent with NZ post. Our large items and roof tents are sent with Owens/Mainfreight in AU and NZ.
If a package can't be delivered due to an error entering your shipping address, Bushbuck is not responsible for any additional fees that may incur in order to reroute or reship the package.
You, the customer, are responsible for all taxes and duties (including GST/VAT) imposed by your country of residence or the country in which the package is shipped and received.
We have warehouses in both New Zealand and Australia. We ship internationally to a number of countries listed below.
Please note: All international duties, taxes and tariffs will need to be paid by the customer.
Shipping costs are calculated by the dimensions and weight of your order. Rural deliveries also incur extra cost. The cost of shipping is always clearly outlined at the checkout. If you have any questions regarding the cost of shipping, please contact one of our friendly staff.
We stand by our gear 100%. Everything that carries the Bushbuck logo is engineered to perform in the world’s harshest conditions and last for ages. Our products come with a solid warranty that covers any issues with materials and workmanship. But we’ll always go above and beyond to help your Bushbuck gear perform and last longer. If your gear gets damaged, worn out, or stops performing how it’s meant to, just let us know. Even if it’s outside the warranty period, we’ll do our best to get you sorted with a spare part or repair job, often at little to no cost. We want to make sure you’re always equipped for your next adventure.